Terms & Conditions

Simon Petersen
Sudoměřská 906/44, 130 00 Prague, Czech Republic
IČO: 23550121
Email: contact@taxibysimon.cz
Phone: +420 799 510 092

Simon Petersen holds Taxi Vehicle Licence No. 080402 and Taxi Driver's Licence No. 160260, both issued by the competent authority in accordance with Czech Act No. 111/1994 Coll. on Road Transport.

• Taxi By Simon provides passenger transport services primarily within Prague and the surrounding region, including airport transfers, city rides, and intercity journeys.
• All trips are operated with a licensed and insured vehicle. The vehicle is equipped for contactless card payment.
• The driver reserves the right to decline a booking or journey if it would require violation of applicable law, endanger safety, or extend beyond a reasonable operating area.

• Bookings are made via WhatsApp, phone, or email. A booking is confirmed only when you have received explicit confirmation from the driver.
• Please provide the correct pickup address, destination, date, and time when booking. The driver is not liable for delays caused by incorrect information.
• The price shown by the online fare calculator is the actual fare, provided the correct pickup and destination addresses are entered. If the actual route differs from what was calculated (e.g. due to changed addresses or additional stops), the final fare will be recalculated based on the actual odometer distance at the end of the journey.
• For airport and train station pickups, the driver will monitor the flight or train schedule and adjust the arrival time accordingly where possible.

• Entry fee: 39 CZK per journey.
• Per-kilometre rate: 19 CZK per km (measured by the vehicle's odometer).
• Waiting time caused by factors within the passenger's control (e.g. late arrival, additional stops) may be charged at the driver's discretion.
• Accepted payment methods: cash (CZK), contactless card (Visa, Mastercard, Maestro, AMEX), Apple Pay, and Google Pay.
• Payment is due at the end of the journey. A receipt can be issued on request.
• Fares are quoted and payable in Czech Koruna (CZK). No foreign currency is accepted.

• Passengers may cancel a booking free of charge at any time before the driver departs for the pickup location.
• Once the driver is en route to the pickup location, a cancellation fee may be charged to cover fuel and time costs at the driver's discretion.
• If the passenger does not appear within 15 minutes of the agreed pickup time and cannot be reached, the driver may treat the booking as a no-show. Any costs already incurred (e.g. airport parking, tolls) remain the passenger's responsibility.
• The driver will not charge a cancellation fee in the event of a significant delay caused by the driver.

• Passengers must wear a seatbelt at all times during the journey.
• Passengers must not distract or interfere with the driver in a way that could compromise safe driving.
• Smoking, vaping, and the consumption of alcohol are strictly prohibited inside the vehicle.
• Passengers are responsible for any damage to the vehicle caused by their actions. Cleaning fees will be charged for soiling the interior.
• Children must be secured in an appropriate child seat. Passengers are responsible for providing their own child seat unless otherwise agreed in advance.
• The driver may refuse or terminate a journey if a passenger's behaviour poses a risk to safety or violates these Terms.

• Standard luggage (suitcases, bags) is transported free of charge within the available boot space.
• Oversized items, bicycles, or special equipment that do not fit in a standard sedan cannot be accepted. If you have any doubts about whether your luggage will fit, please check with the driver at the time of booking.
• The driver is not liable for damage to or loss of unsecured luggage placed in the passenger compartment.
• Forgotten items found in the vehicle will be held and can be retrieved by contacting the driver directly.

• The driver will make every reasonable effort to arrive on time. However, journey times are estimates and may be affected by traffic, road conditions, accidents, or other circumstances beyond the driver's control.
• The driver is not liable for missed flights, trains, or appointments caused by delays resulting from force majeure events including, but not limited to, traffic accidents on the route, road closures, extreme weather, or civil unrest.
• In the event of a vehicle breakdown, the driver will arrange alternative transport as quickly as reasonably possible and at no additional cost to the passenger.

• The driver carries mandatory third-party vehicle liability insurance as required by Czech law (Act No. 168/1999 Coll.).
• Liability for personal injury during the journey is governed by applicable Czech law and the terms of the driver's insurance policy.
• The driver's liability for property damage is limited to damage directly and solely caused by the driver's negligence.
• The fare calculator on this website is provided for information only. Taxi By Simon accepts no liability for losses arising from reliance on calculator estimates.

Complaints should be submitted as soon as possible after the journey via email or phone:

Email: contact@taxibysimon.cz
Phone: +420 799 510 092

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with the outcome, you may contact the Czech Trade Inspection Authority (ČOI) at www.coi.cz, which handles out-of-court consumer dispute resolution for transport services.

These Terms are governed by and construed in accordance with the laws of the Czech Republic, including the Civil Code (Act No. 89/2012 Coll.) and the Road Transport Act (Act No. 111/1994 Coll.). Any disputes shall be resolved by the competent Czech courts.

We may update these Terms from time to time. The current version will always be available on this page. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

Last updated: April 10, 2026